Tenant Information


The Landlord must instruct Aspen Properties as to the tenants’ restrictions e.g: Children, Pets, Smokers, Housing Benefit.

You may need to check with your insurance and or mortgage company, as they sometimes impose restrictions as to the type of tenant that they will accept. The tenant will be fully vetted through our professional referencing company. The tenant must pay one month’s full rent in advance, deposit and fee before taking up residence.  The deposit equivalent to one month’s rent + £100 will be taken by Aspen Properties and forwarded on to the DPS within 30 days of receipt.


The tenants are subject to numerous requirements which are covered in the Tenancy Agreement. Some of them are:

  • Pay the rent on time
  • Keep the property clean, tidy and in good order
  • Not decorate the property without permission
  • Not disturb or be a nuisance to the neighbours
  • Not keep pets without permission
  • Notify us if they are going to be away for any length of time
  • Notify us of any damage or repairs that are needed


We draw up the appropriate tenancy agreement.  Usually it is an Assured Shorthold Tenancy, with an initial period agreed by both landlord and tenant.  This is usually 6 months but can be varied. At any time after the initial fixed term period has expired and the tenant wishes to vacate the property he is required to give one month’s notice in writing to leave. The landlord is required to give two months’ notice in writing, should he seek possession of his property.


Legislation requires all houses in multiple occupation i.e. a property on three floors and with five or more adults in residence, to have a licence from the Local Authority.  We would be happy to discuss this in more depth if required.


The tenant pays the rent directly to us, preferably by standing order, then we pay you by automatic transfer.  If the rent is paid by cheque, it can take several days to clear and pay you.  Any expenses incurred will usually be paid by us and deducted from your monthly rent statement.


We recommend that a smoke detector is fitted in the hall and on every floor of the house.  We will check these at the start of each tenancy and make it a condition that the tenant checks the smoke detectors on a regular basis, replace the batteries when necessary and inform us if they go wrong. A small dry powder Fire Extinguisher/Fire Blanket is advisable in the kitchen.  Carbon Monoxide alarms will be compulsory as of October 2015 in any room where there is a gas appliance, oil appliance, woodburner or open fire.


We also strongly recommend that any open chimneys and woodburners are swept on an annual basis and this may also be a condition of your house insurance.


Legionella is a potentially fatal illness like pneumonia which can be caught by inhaling bacteria generated by hot and cold water heating systems including storage tanks which are not functioning properly or have been stagnant for some time. The Health & Safety at Work Act 1974 and the control of Substances Hazardous to Health 1999 have recently changed and the Control of Legionella bacteria in Water Systems Approved Code of Practice (“ACOP L8”), now applies to domestic living. It is recommended that all landlords of residential rental properties have a Legionella Risk Assessment completed every year to comply with the law.

We will arrange to have this done unless you specifically instruct us in writing not to.


During the term of the tenancy we are responsible for the day to day running of the property, and are the first point of contact should any problems arise. The landlord is responsible for the upkeep of the structure of the property and general maintenance.  Repairs to fixtures and fittings belonging to the Landlord are his responsibility, unless there is obvious misuse of the above by the tenants.


The tenants are responsible for payment of Electricity, Water, Sewage, Gas, Oil, Telephone, and Council Tax.  We will take all the relevant meter readings on the day tenants move in and inform the utilities and local authorities with this information.  Final bills in your name might be sent to us which can be forwarded on or deducted from the rent.


The Landlord must ensure sufficient keys are cut to provide Aspen Properties with one set, Landlord with one set and tenants with two sets.

The tenant will be held responsible for any lost keys, resulting in the locks being changed at the property, at the tenant’s expense.

Before Leaving The Property Remember:

Inventory/Statement of condition (must be checked)

Advise your: Insurance Company, Mortgage Company, Post Office to redirect letters.

Check Oil level, if applicable.

Leave instruction manuals for: cooker, washing machine, tumble dryer, fridge/freezer, microwave, dishwasher, central heating.

Leave a note informing tenant of dustbin & recycling collection days.

MAKE SURE THE WATER  STOPCOCK IS TURNED OFF.  (Advise us of its location).


An application for the assessment of a Fair Rent or the appearance before the Rent Officer, Rent Assessment Committee or any other court or tribunal will be by special arrangement only.  An additional charge will be made for this which is payable by you at the rate of £40. per hour inc VAT plus disbursements.

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